Refund Policy
We're committed to your satisfaction. Here's our transparent refund policy for PNGTuberMaker services.
Last updated: December 2024
Company Information
Service Provider
PNGTuberMaker is operated by Tritonix LLC, a limited liability company committed to providing transparent and fair business practices.
Overview
Tritonix LLC, operating PNGTuberMaker, strives to provide high-quality AI-generated avatar creation services. We understand that sometimes our service may not meet your expectations, and we're committed to resolving any issues fairly and transparently.
Refund Eligibility
You may be eligible for a refund in the following circumstances:
✅ Valid Refund Reasons:
- • Technical Issues: Service fails to generate avatars due to technical problems on our end
- • Payment Errors: Duplicate charges or billing errors
- • Service Unavailable: Purchased service becomes permanently unavailable
- • Quality Issues: Generated avatars significantly deviate from service description (within 7 days)
❌ Non-Refundable Situations:
- • Change of mind after successful avatar generation
- • Minor variations in avatar style or appearance
- • Downloaded avatars or completed services after 30 days
- • Violation of our Terms of Service
Refund Timeline
Request Window
Refund requests must be submitted within 30 days of purchase for most issues, or within 7 days for quality-related concerns.
Processing Time
Approved refunds are processed within 5-10 business days and will appear in your original payment method.
How to Request a Refund
Step 1: Contact Support
Email us at support@pngtubermaker.com with your refund request.
Step 2: Provide Information
Include your order number, purchase date, and detailed reason for the refund request.
Step 3: Review Process
Our team will review your request within 2-3 business days and respond with a decision.
Partial Refunds
In some cases, we may offer partial refunds based on service usage:
- Subscription services will be prorated based on unused time
- Bundle packages may receive partial refunds for unused credits
- Custom work may be partially refundable depending on completion stage
Chargebacks and Disputes
Please contact us first! Before initiating a chargeback with your bank or credit card company, please reach out to our support team. We're committed to resolving issues directly and chargebacks can result in additional fees and account restrictions.
Contact Information
Legal Entity
Company: Tritonix LLC
Service Brand: PNGTuberMaker
Business Type: Limited Liability Company
Customer Support
Email: support@pngtubermaker.com
Response Time: Within 24 hours (business days)
Business Hours: Monday - Friday, 9 AM - 6 PM EST
Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last modified" date. Continued use of our services after policy changes constitutes acceptance of the new terms.
Have Questions About Our Refund Policy?
Our support team is here to help clarify any concerns.
Contact Support